Return & Refund Policy
Thank you for shopping with vape shop ahmedabad us. Please read our Return & Refund Policy carefully before making a purchase.
Due to the nature of vape products and hygiene regulations, we maintain a strict return policy.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
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The product is defective, damaged, or incorrect.
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The return request is made within 24–48 hours of delivery.
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The product is unused, unopened, and in original sealed packaging.
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Proof of purchase (invoice/order ID) is provided.
For hygiene and safety reasons, we do not accept returns on:
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Opened e-liquids
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Used vape devices
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Coils, pods, cartridges (if opened)
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Disposable vapes (if opened)
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Clearance or sale items
2. Non-Returnable Situations
We do not offer returns or refunds for:
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Change of mind
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Incorrect product selection by customer
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Minor packaging damage that does not affect product use
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Products opened or used
3. Return Process
To request a return:
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Contact us at [Your Email / WhatsApp Number] within 48 hours of delivery.
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Share your order number and clear photos/videos of the issue.
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Our team will verify and provide return instructions if eligible.
Do not ship products back without confirmation from our support team.
4. Refund Policy
If your return is approved:
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Refunds will be processed to the original payment method.
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Refund processing time: 5–7 business days.
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In case of Cash on Delivery (COD), refunds will be made via bank transfer or UPI.
Shipping charges are non-refundable unless the error was on our side.
5. Exchanges
We offer replacement only if:
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The product is defective
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The wrong item was delivered
Exchange requests must be made within 48 hours of delivery.
6. Important Legal Note
Customers must be 18+ years of age to purchase vape products. We reserve the right to cancel orders if age verification fails.
Due to evolving regulations in India regarding vape products, we reserve the right to modify this policy at any time without prior notice.
7. Contact Us
For return or refund queries:
📧 Email: [Your Email]
📱 Phone/WhatsApp: [Your Number]
🏬 Store Address: vape shop ahmedabafd Address, Ahmedabad]